TCPA compliance checklist

What are the TCPA calling hours?

TCPA calling hours are 8:00 a.m. to 9:00 p.m. in the called party's local time. Under the FCC's telemarketing rules (47 C.F.R. § 64.1200(c)(1)), a telephone solicitation may not be placed to a residential subscriber outside that window — and the clock that matters is the one where the person you are calling is, not the one where your office or your dialer is.

• •Their timezone, not yours. A 9:30 a.m. call from New York reaches a California number at 6:30 a.m. — a violation. Resolve the recipient's timezone before dialing.
• •Area code is a guess, not an answer. Mobile numbers keep their area code across moves, so a 212 number may sit in Denver. Use the best location information you actually hold, and treat the area code as a fallback.
• •Several states are stricter. A number of states impose a narrower window than the federal one, and some restrict Sundays or holidays. The federal 8–9 rule is a floor, not a safe harbour — check the rules for the states you dial into.
• •It applies to solicitations. The quiet-hours restriction targets telemarketing. Purely informational or transactional calls are treated differently — but consent, disclosure, and opt-out obligations still apply to those, so don't use the label as a workaround.

In Lead Friendly this is enforced, not documented: every outbound call and text passes a quiet-hours gate that resolves the destination timezone per contact and blocks anything outside the permitted window, with the block written to the audit log.