Terms of Service

Effective date: April 30, 2026

1. Agreement to Terms

By accessing or using Lead Friendly (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Description of Service

Lead Friendly is a software-as-a-service platform that provides AI-powered voice calling, customer relationship management (CRM), and related sales tools.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. By creating an account, you represent that you meet these requirements.

4. Account Registration

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

5. Acceptable Use

You agree not to use the Service to:

• Make calls or send messages that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM, GDPR, or other applicable laws;
• Contact individuals on Do Not Call (DNC) lists without proper consent;
• Engage in fraudulent, deceptive, or harassing communications;
• Impersonate any person or entity;
• Attempt to gain unauthorized access to the Service or its systems;
• Reverse engineer, decompile, or disassemble the Service;
• Use the Service to transmit malware, spam, or unsolicited commercial communications.

6. AI-Generated Voice Calls

You acknowledge that the Service uses artificial intelligence to make and receive voice calls. You are responsible for ensuring that your use of AI-generated calls complies with all applicable disclosure, consent, and recording laws in the jurisdictions where you operate.

7. Subscription, Billing, and Cancellation

Subscription fees and any usage-based charges (including AI call minute overages) are billed in advance on a recurring basis. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. Refunds are provided at our sole discretion.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by Lead Friendly and are protected by copyright, trademark, and other intellectual property laws. You retain ownership of all content you upload (“Customer Content”), and you grant Lead Friendly a limited license to host and process Customer Content as necessary to provide the Service.

9. Privacy

Your use of the Service is also governed by our Privacy Policy.

10. Third-Party Services

The Service integrates with third-party providers including telephony, AI voice, calendar, and payment systems. Your use of those providers may be governed by their own terms.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for any conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEAD FRIENDLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE SERVICE.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-product notification. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

Questions about these Terms? Email hello@leadfriendly.com.