Refund Policy

Effective: 2026-09-25 Version: 2026-09-25.v3

This Refund Policy describes refund availability for purchases made from Lead Friendly LLC ("we", "us"). It applies to subscription fees, prepaid wallet balances, and any add-on services billed to you by Lead Friendly LLC.

1. Subscription fees

All sales are final.

• Monthly and annual subscription fees are billed in advance and are non-refundable except where required by applicable law.
• If you cancel a paid subscription, your access continues through the end of the current billing period; we do not pro-rate refunds for partial months.
• Annual plans are billed in advance for the full 12-month term and are non-refundable, including for unused months after cancellation. If you cancel, you retain access for the remainder of the prepaid term and the plan does not renew.

2. Prepaid wallet and usage charges

• Funds you add to a prepaid wallet (voice minutes, SMS segments, number rental, AI compute) are non-refundable and non-transferable, whether used or unused, and have no cash value.
• Per-minute voice, per-segment SMS, and phone-number fees are non-refundable, including when a number is released before the end of its paid period.

3. Carrier and third-party pass-through fees

Charges that Lead Friendly LLC pays through to telephony carriers (Telnyx and similar), identity-verification providers, payment processors, and other third parties are non-refundable. Examples: A2P 10DLC brand and campaign registration fees, KYC verification fees, phone-number monthly rentals during periods when the number was active.

4. Disputes and chargebacks

• If you believe a charge is incorrect, contact privacy@leadfriendly.com before initiating a chargeback. We will investigate and respond within 10 business days.
• Initiating a chargeback before contacting us may result in immediate suspension of your account pending resolution. Successful chargebacks for valid charges may incur a processing fee equal to the bank-passed cost.

5. Service interruptions

Lead Friendly LLC does not guarantee uninterrupted service. Brief outages do not give rise to a refund. Service-credit eligibility, if any, is governed by your subscription agreement's Service Level Agreement (if applicable).

6. Billing errors

If you believe you were charged in error (for example, a duplicate charge), write to privacy@leadfriendly.com with:

• The account email used at signup
• The invoice or charge ID in question
• A short description of the error

We will respond within 10 business days. We may, at our discretion, refund a confirmed billing error; doing so does not change this policy.

7. Contact

Lead Friendly LLC Lead Friendly LLC, PO Box 88413, Tukwila, WA 98138 privacy@leadfriendly.com