The company behind Lead Friendly

Lead Friendly LLC is a registered US company based in Spokane, Washington. Our mailing address is 522 W Riverside Ave Ste N, Spokane, WA 99201-0581. We build and run one product: AI that answers and places calls and texts for small businesses and car dealerships.

Each kind of question has its own inbox, so it reaches the right people the first time. A first reply typically comes within one business day, and sooner for billing and security.

Sales and demos

hello@leadfriendly.comPricing, demos and fit questions.

Customer support

support@leadfriendly.comSetup help, account changes and anything not working as expected.

Billing

admin@leadfriendly.comInvoices, plan changes and refunds.

Security and compliance

security@leadfriendly.comSecurity reports, vendor questionnaires and data processing agreements.

Or call (272) 219-4909. The line is answered day and night by our own AI assistant, which answers questions and takes a message for the right team.

Prefer to talk it through first? Book a demo or see all contacts.

Your calls are answered by the platform, around the clock, without anyone needing to be at a desk. Keeping it running does not depend on one person being available.

We keep written recovery procedures for the parts that matter most: the phone carrier, the voice service, the speech and language providers, the database and the application itself. When a customer reports a problem, we investigate it, explain what happened and fix the cause.

Security reports sent to security@leadfriendly.com are acknowledged within one business day and triaged within three. If an incident materially affects your data, we notify you as our Data Processing Addendum and the law require.

• All traffic is encrypted in transit, and data is encrypted at rest with AES-256.
• Every customer's records are kept separate by the database itself, on every query.
• Credit-application details such as Social Security numbers carry a second layer of encryption, and each time one is viewed it is logged with who viewed it and why.
• Consent, opt-out and recording decisions are written to a compliance log that cannot be edited.
• The outside providers we rely on are listed publicly.

The full detail is on the Security page.

Card payments are processed by Stripe on Stripe's own secure pages. Card numbers never reach Lead Friendly's systems. Our AI agents are instructed never to take a card number over the phone, and card numbers are removed from call transcripts before they are stored.

The FTC Safeguards Rule asks you to check that a vendor handling customer information can protect it. For your vendor file, email security@leadfriendly.com and we will send our security questionnaire response and our standard Data Processing Addendum, and answer your own questionnaire if you have one.

Our SOC 2 Type I audit is in progress; we do not yet hold a SOC 2 report. We would rather tell you that plainly than imply otherwise. HIPAA is not in scope, and the platform must not be used for protected health information.

What we commit to in writing: Terms of Service, Privacy Policy, Data Processing Addendum, Refund Policy and how we handle calling and texting rules.