Lead Friendly

Delete your account

Effective date: October 22, 2026

This page explains how to ask Lead Friendly to delete your account and the data in it. It is public, so you can use it without signing in.

How to ask

  1. In the mobile app: open the Menu tab, tap Profile, then Edit profile or delete account. That opens your profile on the website.
  2. On the website: sign in, open your profile, find the Delete my account card, choose Request deletion, and type DELETE to confirm.
  3. If you cannot sign in: email support@leadfriendly.com from the address on your account with the subject “Delete my account”. We will check that it is you before we do anything.

What happens next

A person handles every request; it is not automatic, because closing an account has real-world effects. We aim to start within one business day. We cancel any active subscription, release the phone numbers on the account, and then delete the account and the data in its workspace. We email you when it is done.

Prepaid wallet credit is not refunded; see our Refund & Auto-Renewal Policy.

What we delete

Your account details and the Customer Content in the workspace: contacts, conversations, call recordings and transcripts, photos you uploaded, agent configuration, and the push-notification tokens for your devices. General Customer Content is deleted or de-identified within 30 days of closure, and backups roll off within 90 days.

If you use a login that belongs to your employer’s workspace, the records in that workspace belong to that business. Tell us in your request and we will work out with you and the workspace owner what is removed.

What we must keep

The law requires us to keep some records for a minimum period. Those are deleted only once that period ends:

The details are in our Privacy Policy, under Data retention.

Questions

Write to support@leadfriendly.com or see our contact page.